Parts
Parts
Every once in a while it can happen that a part is missing from your order, isn't in the condition you expected or gets damaged during shipping. Don't hesitate to contact us for a proper solution.
Depending on your location and the part value, the value will be refunded or the part(s) will be shipped to you.
The colour of some parts may vary on different batches or if parts come from a different era. Especially with used parts, colour variation can occur. But recently we've noticed a slight change in colour on new parts as well.
Almost all our new parts are from the current era (2010 – today), but we also part out a vintage set every now and then. All parts from older sets are marked as 'Vintage' and tell the era they were produced in, the description. Looking for genuine parts from a different era? Use 'Vintage' as your search term in our store!
New parts are parted out of sets and thus have never been used for playing or building. However, small scratches or dents can occur since Lego® (usually) doesn't pack parts separately. For special collections or presentations/projects, we always recommend using new bricks.
If you receive a new (sealed) set and parts are missing, deformed or damaged, please contact your local Lego® customer service for replacement parts.
Last Updated: 31 Jan 2023